Tiamat Candle Co
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Terms and Conditions

Terms and Conditions Agreement:

1. Order Acceptance

  • Order Confirmation: An order is not considered confirmed until you receive an order confirmation email from us.
  • Order Cancellation: You may cancel an order before it ships. Please contact us immediately if you need to cancel.
  • Order Changes: Changes to orders may not always be possible, especially after an order has been processed.

2. Product Information

  • Product Descriptions: We strive for accurate product descriptions and images, but slight variations in color and scent may occur.
  • Product Availability: While we make every effort to keep our website updated, product availability may change.

3. Pricing and Payment

  • Prices: All prices are in USD and are subject to change without notice.
  • Sales Tax: Sales tax will be charged for orders shipping to applicable locations.
  • Payment Methods: We accept Credit cards, Debit cards.
  • Security: We use industry-standard security measures to protect your payment information.

4. Shipping

  • Shipping Costs: Shipping costs are calculated based on the order destination and shipping method.
  • Shipping Times: Estimated delivery times are provided as a guideline and may vary.
  • Shipping Carriers: We typically use USPS or UPS.
  • International Shipping: International shipping may be available, but additional fees and restrictions may apply, may not be available at this time.

5. Disclaimer of Warranties

  • No Warranties: We do not provide any warranties, express or implied, regarding the products we sell.

6. Limitation of Liability

  • Liability Limits: We are not liable for any damages arising from the sale or use of our products, read warning labels on candles.

7. Intellectual Property

  • Copyright: All content on this website is protected by copyright.

8. User Conduct

  • Prohibited Conduct: You agree not to use the website for any unlawful or prohibited purposes.

9. Governing Law

  • Jurisdiction: These terms and conditions are governed by the laws of Idaho, USA.

10. Contact Information

  • Customer Service: You can contact us with any questions or concerns at Steph@tiamatcandleco.com.

Important Notes:

Website Behavior: Unlawful behavior, i.e. hate speech, bullying, promotions, spam, etc. will result in disabling of user accounts.


Return and Refund Policy

Returns and Exchanges


  • Return Policy: We accept returns for up to 30 days when product is damaged upon receipt with pictures of damaged items in original packaging.
  • Return Conditions: Returning of damaged items must be in their original condition with all original packaging.
  • Return Shipping: Return shipping costs are typically the responsibility of the customer.
  • Returns: Damaged item will be replaced at no charge after damage item is received by store.
  • Process for Returns: Contact customer service at Steph@tiamatcandleco.com.
  • Exchange Policy: No exchanges.
  • Refunds: No refunds.

  • Privacy Policy
  • Terms and Conditions

Tiamat Candle Co

Boise, Idaho

Steph@tiamatcandleco.com Ruth@tiamatcandleco.com

Copyright © 2025 Tiamat Candle Co - All Rights Reserved.

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